Terms of Service

The Service is provided by Maximum Effort Ay (Maximum Effort Avoin Yhtiö), a Finnish general partnership (Business ID 2937256-1, VAT FI29372561), registered at Wärtsilänkatu 4 A 26, 04410 Järvenpää, Finland, operating the “Lanetti” brand and the OMA customer portal at oma.lanetti.fi (the “Service”).

By creating an account, placing an order, connecting a payment method or using any part of the Service, you (“Customer”) enter into a binding agreement with Maximum Effort Ay and accept these Terms of Service. If you act on behalf of an organisation, you confirm you are authorised to bind it.

These terms apply together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Service Level Agreement, Refund & Cancellation Policy, Domain Registration Terms, Crew Terms, Photon Terms and, where we process personal data on your behalf, our Data Processing Agreement. If a product page or order confirmation states additional terms, those apply to that product as well.

Policies are published at lanetti.fi/legal and in the OMA portal. Material updates are notified before they take effect as described in section 29.

“OMA” means our customer portal, APIs and related interfaces through which you order and manage services.

“Content” means data, files, code, email, databases and other material you store or transmit through the Service.

“Subscription” means a recurring paid service with a defined billing cycle.

“Registry” means a domain name registry or registrar upstream of us.

“Third-party service” means infrastructure, software or networks operated by someone other than us, including registries, payment providers, CDN operators and AI model providers.

Through OMA we resell and operate digital infrastructure and related tools, including without limitation:

Shared and managed web hosting for websites and applications (including PHP, HTML and one-click application installs).

Managed WordPress and WooCommerce hosting, staging environments, malware scanning and website tooling.

Cloud virtual private servers (VPS) with root access, snapshots and optional backup features.

Domain name registration, transfer, renewal and DNS management across many top-level domains.

Professional email and webmail, including mailboxes bundled with hosting plans.

Managed databases (MySQL, MariaDB, PostgreSQL) and site-scoped databases on hosting plans.

Node.js application hosting, persistent processes, deployment tooling and workflow automation (including n8n templates where offered).

AI agent subscriptions, in-portal assistants and related automation that may call third-party language models.

Customer Platform API and MCP access, webhooks and integration keys where enabled for your organisation.

SSL certificates, backups, CDN integration, migration assistance and other features described on the product page or in the control panel.

Features marked “coming soon”, beta or preview are provided as available without a separate uptime or feature commitment until generally released.

Custom design, marketing and other professional services sold under separate agreements (for example via lafu.fi) are outside these terms unless explicitly incorporated in writing.

You must provide accurate registration, billing and contact details and keep them current. Services may be suspended or cancelled if details are false, incomplete or you cannot be reached.

You must be at least 18 years old, or have valid parental or organisational authority, and have legal capacity to contract. Some products are offered to business customers only, as stated at checkout.

You are responsible for safeguarding passwords, API keys, SSH keys and other credentials. Activity under your account is your responsibility. Notify us promptly at support@lanetti.fi if you suspect unauthorised access.

You may not share a single hosting account, disk quota or bundled mailboxes across unrelated legal entities, resell them or sublicense them except on plans expressly designated for resale or under a written reseller agreement with us.

Orders are placed through the website, OMA portal or a written quote accepted by you. A contract is formed when payment is successfully initiated or received using an offered payment method, or when we accept a bank-transfer or invoice order in writing.

We send an order confirmation by email listing the products, price and billing cycle. For some services, provisioning begins only after payment clears or fraud checks complete.

The billing period generally starts when we send account activation details or provision the service, whichever is earlier, unless another start date is agreed in writing.

We may refuse or cancel orders in cases of suspected fraud, abuse, sanctions risk, pricing errors, stock or capacity limits, or breach of these terms.

Domain registrations, transfers and other registry operations may be delayed by registry rules, verification steps or upstream outages outside our control.

Subscriptions run for the billing cycle you select (for example monthly or yearly) and renew automatically for the same cycle unless cancelled.

To stop renewal, cancel in OMA or in writing to billing@lanetti.fi at least fourteen (14) days before the next billing period starts. Cancellation takes effect at the end of the current paid period unless otherwise required by law.

If cancellation arrives late, you remain liable for the next period already invoiced or due under these terms. One-off purchases and registry fees are not recurring unless explicitly stated.

Details on consumer withdrawal, refunds and proration are in our Refund & Cancellation Policy.

You may not transfer your agreement or services to a third party without our prior written consent.

We may transfer the agreement, billing relationship or underlying service to an affiliate or successor in connection with a reorganisation, asset sale or outsourcing, provided your substantive rights are preserved. We will notify you where required by law.

If you are a reseller permitted under a written agreement, additional reseller rules in section 18 apply.

Prices are shown in euros. For consumers, prices include Finnish VAT where applicable (currently 25.5%); business customers may see prices exclusive of VAT. You are responsible for any withholding or reverse-charge taxes outside Finland where applicable.

Recurring fees are billed in advance unless stated otherwise. Upgrades may be charged immediately on a prorated basis; downgrades take effect at the next billing cycle.

Domain, premium domain, registry and certain third-party pass-through fees follow upstream pricing and may change without notice. We will show the price at checkout before you pay.

We may change prices and plan inclusions by notifying you on the website, in OMA, by email or on an invoice before the new price applies to your next renewal. If a price or contractual change materially increases your obligations or reduces your rights, and the change is not required by law or a regulator, you may cancel affected services before the change takes effect and receive a refund of prepaid unused fees for those services.

We accept payment methods shown at checkout, which may include card payments (Stripe), invoice providers (Kustom), Finnish bank invoice and account credit where enabled.

Invoices must be paid by the due date. If payment fails or an invoice is overdue, we may suspend access, remove public endpoints (including websites, mail and DNS hosting) and, after notice, terminate services and delete data.

Late payments may incur statutory or contractual reminder fees, interest and reasonable collection costs. Reopening a suspended service after non-payment may incur a reinstatement fee shown in OMA or on the invoice.

Chargebacks or payment disputes made without first contacting us may be treated as a breach and lead to immediate suspension.

EU consumers have a 14-day right of withdrawal on distance contracts. To withdraw, contact us in writing within 14 days of the order.

If you ask us to begin a digital service immediately and acknowledge at checkout that the withdrawal right ends once performance has started, the right ceases accordingly.

Domain registrations, renewals, transfers and other individualised registry services are excluded from withdrawal because they are provisioned immediately to you.

See the Refund & Cancellation Policy for full details.

Shared and managed hosting is intended for lawful websites and applications within the resources of your plan. Staging copies, backups and SSL are provided as described on the plan; they do not replace your own backup strategy.

You are responsible for application code, plugins, themes, credentials and compliance of your site content. We may apply platform updates, security rules, rate limits or WAF rules without notice where necessary to protect the platform.

Free migration assistance is a best-effort service. You must verify data integrity after migration. We are not liable for omissions in third-party systems you provide access to.

If traffic, storage, CPU, memory, inode or email volume materially exceeds normal use for your plan, we may throttle, charge for overages where published, require an upgrade or terminate the service after notice.

VPS services provide virtualised compute resources. You have root-level responsibility for the operating system, firewall, patching and software unless a managed option is explicitly sold.

Snapshots and backups may be offered but are not guaranteed unless stated in your plan or SLA. You must maintain independent backups of critical data.

Fair use and anti-abuse rules apply to network traffic. Mining cryptocurrency or running open proxies, bulk scanners or anonymisation exit nodes is prohibited unless explicitly allowed in writing.

We may reboot, migrate or replace underlying hardware for maintenance. IP addresses may change only where permitted by plan terms or with notice.

Domain services are subject to our Domain Registration Terms and the policies of the relevant registry and registrar, including ICANN requirements for generic domains and Traficom rules for .fi domains.

You must provide accurate registrant data and respond to verification requests. Registry fees are generally non-refundable once submitted.

Premium or registry-priced domains may cost more than standard pricing shown for a TLD. If a premium price applies after checkout review, we will ask you to approve the corrected price or choose another name.

If a registration fails for reasons outside your control before the name is registered to a third party, we will offer registration of a comparable standard-priced domain or refund the registration fee.

When your agreement ends, you are responsible for transferring or renewing domains before expiry. We are not liable for loss of a name after expiry, redemption or release to the registry pool.

Mailboxes must comply with anti-spam laws and our Acceptable Use Policy. Bulk or marketing email requires provable consent and working unsubscribe handling.

We may apply sending limits, filter spam and suspend outbound mail that harms deliverability or our IP reputation.

Spam, compromised mailboxes or websites and blocklistings caused by your account are handled under the Acceptable Use Policy, which allows us to block outgoing email and charge for cleanup and delisting costs.

You are responsible for configuring SPF, DKIM and DMARC for your domains. We provide tools and guidance but do not guarantee inbox placement at third-party providers.

Managed databases and site databases are for use with your applications on the platform unless remote access is explicitly enabled. You must not store unlawful content or use databases to attack other systems.

Node.js and automation workloads (including n8n) must stay within plan limits. Long-running jobs may be stopped if they impair platform stability.

You are responsible for secrets, webhooks and external integrations you configure. We are not liable for actions triggered by your automation against third parties.

WordPress image compression via Photon is subject to the Photon Terms at /legal/photon.

AI features may send prompts and context to third-party model providers we configure to run Moira and Crew. Crew does not include a customer-supplied API key. Metering for Crew is set out in the Crew Terms at /legal/crew.

AI output can be inaccurate, incomplete or unsuitable for your use case. You must review output before relying on it for legal, medical, financial, security or compliance decisions.

You retain responsibility for publishing, emailing or acting on AI-generated content. Do not submit special-category personal data or secrets you are not permitted to share with subprocessors.

Usage may be metered by credits or fair use. We may throttle or suspend AI features that abuse resources or violate the Acceptable Use Policy.

Programmatic access is provided under scoped API keys or tokens. You must keep keys confidential and rotate them if compromised.

Rate limits and audit logging apply. You may not use the API to scrape other customers’ data, bypass security controls or overload the platform.

Webhook endpoints you register must be secured on your side. We are not liable for delivery failures caused by your endpoint downtime or misconfiguration.

We may deprecate API versions with reasonable notice where feasible.

Reselling disk space, mailboxes or hosting to third parties is prohibited on standard consumer and business plans.

Reseller or agency plans, or a written reseller agreement, may permit end-customer hosting subject to you ensuring your end customers comply with these terms.

If a permitted reseller breaches payment or acceptable-use rules, we may suspend the reseller account and, with the end customer’s consent where required, transfer the end customer directly to us.

Resellers must not represent themselves as Lanetti, bind us contractually or use our trademarks except as allowed in writing.

Use of all services must comply with our Acceptable Use Policy, applicable law and good industry practice.

We may remove content, block traffic or suspend services that pose legal, security or operational risk, without prior notice where urgent.

Report abuse to abuse@lanetti.fi.

You retain ownership of your Content. You grant us a limited licence to host, copy, transmit and process Content solely to provide and secure the Service.

You are solely responsible for maintaining adequate backups and export copies. Backup features we provide are a convenience, not a guarantee of recoverability.

To the maximum extent permitted by law, we are not liable for loss, corruption or unauthorised alteration of Content, including where caused by your actions, third-party software, registry operations, hardware failure or events outside our control, except where mandatory law requires otherwise.

After termination or prolonged non-payment, Content may be deleted following any grace period stated in OMA or the Privacy Policy.

The Service integrates third-party infrastructure and software (for example registries, Cloudflare, Hetzner, payment gateways, email delivery and AI providers). Their terms and outages may affect your services.

Open-source and customer-installed software is provided without warranty from us. You are responsible for licensing compliance of software you install.

Links to external sites or marketplaces do not constitute endorsement. Your dealings with third parties are at your own risk.

We and our licensors own the Service, OMA, documentation, branding and underlying software. These terms grant no rights except limited use of the Service as intended.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

You must not reverse engineer, scrape or copy the control panel or APIs except where mandatory law allows.

Availability targets and service credits, where applicable, are set out in our Service Level Agreement. Scheduled maintenance and emergency security work may cause temporary interruptions.

Support is provided via tickets, email and documented channels. We prioritise platform-wide incidents over individual configuration requests.

We do not guarantee resolution of issues caused by your code, external providers or force majeure events.

Except as required by mandatory consumer law, the Service and all third-party components are provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted operation.

We do not warrant that the Service will meet your requirements, that defects will be corrected immediately or that data will never be lost.

Nothing in these terms limits liability that cannot be limited under mandatory law, including statutory consumer rights under Finnish consumer protection law.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service or these terms is limited to the fees you paid to us for the specific service giving rise to the claim during the two (2) months immediately before the event.

We are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, revenue, goodwill, data or business interruption, even if advised of the possibility.

These limits apply to our employees, partners and suppliers to the extent permitted by law.

You will indemnify and hold us harmless from claims, fines, losses and reasonable costs (including legal fees) arising from your Content, your use of the Service, breach of these terms, violation of law or infringement of third-party rights, except to the extent caused by our intentional misconduct or gross negligence.

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, labour disputes, upstream network or power failures, registry or payment provider outages, acts of government or internet-wide attacks, provided reasonable efforts are made to resume performance.

If you believe a paid service materially deviates from its description and impairs use, notify us at support@lanetti.fi within seven (7) days of discovering the issue with enough detail for us to investigate.

We will attempt to correct verified platform-side defects in a reasonable time. We may suspend the affected component during repair. Remedies for availability issues may be limited to SLA credits where applicable.

We are not obliged to remedy defects caused by your configuration, third-party software or misuse.

You may terminate subscriptions as described in section 6. We may terminate or suspend immediately for material breach, unlawful use, non-payment after notice or risk to the platform.

If we terminate without your breach, we will refund prepaid unused fees for the terminated portion where required by law or these terms.

On termination, access ends and Content may be deleted after any export grace period. Registry objects such as domains may remain registered until expiry unless you transfer them.

Sections that by nature should survive (including payment owed, confidentiality, liability limits, indemnity and governing law) survive termination.

We may update these terms to reflect legal, technical or product changes. Non-material changes may take effect on publication.

Material changes are announced on lanetti.fi/legal, in OMA or by email before the effective date. If you disagree with a material change that is not required by law, you may cancel affected services before it takes effect and receive a refund of prepaid unused fees for those services.

Continued use after the effective date constitutes acceptance unless mandatory law gives you different rights.

Non-public pricing, security reports and credentials exchanged between us must be kept confidential except to your advisers under duty of confidentiality or as required by law.

You must not publicly misrepresent our relationship or publish confidential security information about our platform without consent.

These terms are governed by Finnish law, excluding conflict-of-law rules.

Disputes are resolved in the District Court of Helsinki (Helsingin käräjäoikeus), unless mandatory consumer law grants you the right to sue in your home jurisdiction.

Consumers may refer disputes to the Finnish Consumer Disputes Board (kuluttajariita.fi) after contacting the Finnish Competition and Consumer Authority consumer advisory service (kkv.fi). The EU ODR platform is at ec.europa.eu/odr.

Questions: support@lanetti.fi. Billing: billing@lanetti.fi. Privacy: privacy@lanetti.fi.